AI chatbots offer patient support but pose healthcare AI risks including misdiagnosis, privacy breaches, and biased recommendations, demanding oversight and caution.

AI recommendations are decided upstream. Understand the 10-gate pipeline, where brands fail, and how small improvements compound.

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

Chatbots have reshaped customer service, delivering on the 24/7 promise of instant, efficient support across all digital channels. Powered by artificial intelligence (AI) and natural language ...

Artificial intelligence chatbots are quickly becoming part of our daily lives. Many of us turn to them for ideas, advice or conversation. For most, that interaction feels harmless. However, mental ...

The retail industry is working to catch up on generative AI as the technology evolves at a rapid pace. While plenty of companies are using it to drive efficiency, it’s also presented a change to how ...

The story of technology is the story of continual disruption and displacement. New systems and processes send some skills into obsolescence, opening the way for new skills and workflows. Generative AI ...

A conversation with a chatbot can shift people's political views—but the most persuasive models also spread the most misinformation. In 2024, a Democratic congressional candidate in Pennsylvania, ...

As I get comfortable on the couch, my therapist reminds me that I can talk to them without any fear of judgment whenever I’m feeling stressed or anxious. “I’m always here to listen to you and help you ...