From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...

Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

Google wants to make Gmail your new “home for work” by consolidating email, Chat, and Meet into one browser window, as well as mobile app. That said, the company will maintain standalone applications ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

Imagine you’re the CEO of a Midwest-based company operating an e-commerce website. You just attended the monthly sales and marketing presentation, and are pleased with the customer satisfaction and ...